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Help for Hives has been created and funded by Novartis Pharmaceuticals UK Ltd.

Website terms of use

By accessing, browsing or otherwise using this website ( / (“Website”), you agree to be bound by these Website Terms of Use (the “Terms of Use”) and our Cookies and Privacy Policy located here.

You are responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

If you do not agree to these Terms of Use, you must not use our website.

Use of this website
This Website is intended to be used exclusively by residents of the United Kingdom who are aged 18 or over (“you/ your”). If you are not a UK resident, please refer to a Novartis website in your country of residence.

About us and how to contact us
This Website is controlled and operated by Novartis Pharmaceuticals UK Limited (referred to in these Terms of Use as “Novartis”, “we”, “us” or “our”). Novartis is a limited liability company registered in England and Wales, with company registration number 00119006. Our registered office address is 2nd Floor, The WestWorks Building, White City Place, 195 Wood Lane, London W12 7FQ. You may contact us by email at: [email protected] if you have any questions, comments or complaints about this Website.

Medical information
The Information provided by us on this Website is intended for general information purposes only. Information concerning any product is not intended to provide, or substitute, medical advice. This Website is in no way intended to offer medical diagnosis or patient-specific treatment advice. If you have a medical condition, you should promptly see a medical doctor or healthcare provider.

Use of information
You may freely browse this Website, but you may only access, download or use information from this Website, including any text, images, audio and video recordings (the “Information”) for your own non-commercial use. You may not distribute, modify, transmit, reuse, repost or use the Information for commercial purposes, without the prior written permission of Novartis. You must not modify any paper or digital copies of the Information that you may have printed off or downloaded in any way, and you must not use any illustrations, images, videos or audio sequences separately from any accompanying text. You must retain and reproduce each and every copyright notice or other proprietary rights notice contained in any Information you download. You should assume that everything you see or read on this Website is protected by copyright unless otherwise noted and may not be used, except as provided in these Terms of Use or in the text on the Website, without the prior written permission of Novartis. If you print off, copy or download any part of our website in breach of these Terms of Use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the Information you have made.

Novartis neither warrants nor represents that your use of Information displayed on this Website will not infringe rights of third parties not owned by or affiliated with Novartis. With the exception of the foregoing limited authorisation, no licence to or rights in the Information, or any copyright of Novartis or any other party is granted to, or conferred on, you.

While Novartis uses reasonable efforts to ensure that the Information is accurate and up-to-date, the Information may contain technical inaccuracies or typographical errors. Novartis reserves the right to make changes, corrections and/or improvements to the Information, and to any products and programmes described in such Information, at any time without notice.

Trade marks and other proprietary rights
You should assume that any and all product names, logos and brand names appearing on this Website, whether or not appearing in large print or with the trademark symbol, are registered trademarks of Novartis. This Website may also contain or reference patents, proprietary information, technologies, products, processes or other proprietary rights of Novartis group companies and/or other parties. No licence to or rights in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of Novartis group companies and/or other parties is granted to, or conferred on, you.

Novartis is not responsible for viruses and you must not introduce them.
Novartis does not guarantee that this Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or any other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our Website. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision of these Terms of Use, you would commit a criminal offence under the Computer Misuse Act 1990.

Novartis will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease automatically.

Exclusion of Liability
To the fullest extent permissible by applicable law, we exclude our liability, whether in tort (including for negligence or breach of statutory duty), contract or otherwise, for: (a) any loss or damage which may arise from reliance on any information contained on this website; (b) any loss, damage or costs suffered or incurred by you arising from viruses or other harmful components received via this website; or (c) any loss of profits, loss of business, depletion of goodwill or similar losses, loss of anticipated savings, loss of contracts, loss of use, loss or corruption of data or information, or any special, indirect, consequential or pure economic loss suffered or incurred by any user in connection with or arising out of access to, use of, or inability to use, this website. All information is provided “as is.”. We provide no warranties regarding the completeness or accuracy of the information on this website or its possible uses. Consequently, the information should be carefully evaluated by you.

No promotion
Visitors are notified that this Website is intended only for UK residents who are aged 18 or over. You should not construe anything on this Website as a promotion or advertisement for any product or for the use of any product that is not authorised by UK laws and regulations.

Links to this website
Novartis has not reviewed any of the third-party websites which contain links to this Website and is not responsible for the content of any such off-site pages or any other websites linked to this Website. You may not link to any pages of this Website without the prior written consent of Novartis.

Links to other websites
Links to third party websites may be provided for the interest or convenience of visitors to this Website. We will endeavour to inform you when you are leaving this Website that the terms of use and privacy policy of the third- party website may be different. However, Novartis accepts no liability for links from us to others and, in particular, we are not responsible for the accuracy or legality of the content of such third-party websites. We accept no liability deriving from a breach or omission in the Terms of Use or Privacy Policies of third parties.

Third party rights
No provision of these Terms of Use shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 save for a Novartis group company.

If we become aware that you have violated any of these Terms of Use, we may immediately take corrective action, including preventing you from accessing the Website, at any time and without notice. If we have been injured by your violation, we may, at our sole discretion, seek to recover damages from you.

Revisions to terms of use and website
Novartis may at any time revise these Terms of Use from time to time by updating this posting. By continuing to access the Website, you are bound by any such revisions and should therefore periodically visit this page to review the Terms of Use to ensure that you understand the terms that apply at that time. Novartis will try to give you reasonable notice of any major changes.

Suspension or withdrawal of website
Our website is made available free of charge. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business or operational reasons without notice.

Use of personal information
We will only use your personal information as set out in our Cookies and Privacy Policy located here.

Governing law and jurisdiction
These Terms of Use and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the law of England and Wales. The courts of England shall have non-exclusive jurisdiction to settle any dispute or claim (including non-contentious claims) that arises out of or in connection with the use of this Website, these Terms of Use or their subject matter.

'HiveHelper' chatbot terms of use


This chatbot is not a medical device. This chatbot is intended for informational and educational use only.

This chatbot, and the information generated by it, should not be used as a basis for any diagnosis, monitoring, management or treatment of diseases or any other medical condition. It is intended solely for personal and informational use. It is not intended to and does not provide a means for users to self-diagnose any medical condition. Users of this chatbot who have any health concerns or medical problems should consult with a qualified and licensed doctor or other licensed medical professional. Novartis does not guarantee the security of any information stored in this application or in your device or transmitted from the application. You will need to read and accept the Terms and Conditions presented hereafter in order to access this application. This tool is published by Novartis Pharma AG. It is intended for the United Kingdom.

Terms & Conditions

  1. This online chatbot ("Application") is made available to you by Novartis Pharma AG ("Novartis") free of charge for use on your computer, smartphone, or other mobile device (each, a, "Device") through the Facebook platform (different terms and conditions apply for the user of the Facebook platform and its related services, you must agree to and accept all of the terms and conditions or you may not have the right to use the Application) or through a standalone website. However, you may be charged standard rates or fees by wireless or telephone carriers or other parties that are not connected to Novartis for the use of the Application. By using this Application, you are agreeing to this Application’s Terms of Use.
  1. You may use this Application, including any material, products or programs included in the Application ("Content"), solely for your own non-commercial use, and provided that you comply with these Terms of Use and all copyright or other proprietary rights notices applicable to any Content that you download, display, print or otherwise use (such activities means "Use"). This is the only license or right that you receive with respect to the Application and Content.
  1. Except as otherwise mentioned, this Application was developed by or for Novartis and is owned and protected under the copyright laws. Any unauthorized reproduction, adaptation, modification is illegal.
  1. You should assume that all product brand names appearing on this Application, whether or not appearing in large print, italics or with the trademark symbol are trademarks of Novartis. No license to or right in any such trademarks, is granted to or conferred upon you.
  1. Novartis may update, modify, interrupt or discontinue any or all of the functionality of the Application or the Content (including these Terms of Use) and make changes, corrections and/or improvements to the Application or the Content (including these Terms of Use), at any time without notice to you. Novartis is not responsible for any costs, loss, or damage that you incur as the result of any modification, interruption or discontinuance of any or all functionality of the Application or the Content.
  1. When you Use the Application and the Content, you are solely responsible for:
  • ensuring that you are using the latest available version of the Application.
  • any damage to your Device, and any loss or corruption of information that you store in the Device that results from the Use of the Application or Content or the interaction of this Application or Content with other applications or programs that you may download or use.
  • maintaining the physical security of your Device and integrity of your data.
  • Novartis is not responsible for any costs, loss or damage that you incur as the result of your failure to meet any of these responsibilities.
  1. When you Use the Application and the Content, you may not:
  • modify, edit, improve, resell, reverse engineer, change or otherwise interfere with the operation of the Application in any way.
  • engage in systematic copying and widespread distribution of Content to the public.
  • violate these Terms of Use.
  1. Except as provided in the Privacy Statement and the Chatbot Privacy Notice, any information or material that you transmit to Novartis from or about the Application by electronic data transmission or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary to you. Any information, with the exception of Personal Information, that you transmit becomes the property of Novartis or its affiliates and may be used for any purpose, including reproduction, disclosure, transmission, publication, broadcast and posting. Novartis is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to Novartis from or about the Application for any purpose whatsoever including developing, manufacturing and marketing products.
  1. You hereby release and agree to hold harmless Novartis and its affiliates, and each of their officers, directors, shareholders, employees and representatives, from any and all claims, costs, losses, liabilities and damages of any sort, whether direct, indirect, special, consequential or otherwise, whether arising in tort (including active, passive or imputed negligence), contract, warranty, strict liability, reliance or under any other theory, and whether or not Novartis has been advised of the possibility of such damages, in each case arising out of or related to your Use of the Application and/or or the Content and from any use that Novartis makes of information that you transmit to Novartis from or about the Application. Some jurisdictions do not allow the exclusion of implied warranties, and therefore the above exclusions may not apply to you. You may also have other rights that vary from jurisdiction to jurisdiction.
  1. Information in the Content is provided by Novartis for general information purposes only and does not provide medical information. Should you have a medical condition or need medical advice, promptly see your own medical doctor or health care provider. This Application does not offer personalized medical diagnosis or patient-specific treatment advice.
  1. Patients, physicians and other medical professionals should check with local medical resources and regulatory authorities for information of medicinal products appropriate to their country. In addition, current regulations in many countries limit (or even prohibit in some instances) the ability of Novartis Pharma AG to provide information and/or to respond directly to patient questions regarding its prescription products.
  1. Your Use and these Terms of Use shall be governed, construed and interpreted in accordance with the laws of Switzerland without regard to its conflicts of laws provisions. All disputes arising from or relating to your Use or these Terms of Use shall be brought in a court of competent jurisdiction in Basel-City, and the parties expressly consent to the jurisdiction of said court for any and all purposes related to your Use or these Terms of Use.
  1. If any part or provision of these Terms of Use is found to be invalid, such invalidity shall not affect the enforceability or any other part or provision of these Terms of Use.

Privacy Statement

  • Personal Information, understood as information that alone or in combination with other information identifies you or can be used to identify you or your personal characteristics such as your name or contact information (“Personal Information”), may be collected and processed during your use of this Application. The collection and processing of Personal Information under this Application is governed by the Chatbot Privacy Notice
  • This Application contains no cookies or other tracking devices except those necessary for the functioning of the Application.
  • Using the Application constitutes consent to its use as described in the Terms of Use and in our Privacy Statement and the Chatbot Privacy Notice.

UK | July 2022 | 196185